able to spot an issue is a very valuable skill for any attorney.
What we are trained to do is to discern whether within the collection of
facts there are the particular elements of a viable claim or defense.
Cutting through the "extraneous" stuff to get to "what's important" is
what makes for a good lawyer, right?
Not according to many clients. That approach to listening - for the
facts that the lawyer sees as important - frequently causes clients to
believe that the lawyer doesn't see the client as important. This
can cause tension between the lawyer and client who doesn't perceive the
lawyer as being on his/her "side". Which can result in the loss of
that client and future referrals.
Does any of this sound familiar? Would you like to do something about
it? Improve the quality of your relationship with your clients?
Increase the volume of your referrals? Make it obvious to your client
that you DO care about him/her?
All this is possible. And it does not require that you put aside
the skills you have spent years developing in order to be an effective
issue spotter. It involves adding skills to your collection.
Skills of Effective Listening.
you like to develop those skills? I would like to help.
Here is what
I do that can help you increase your clients' satisfaction AND YOURS!
Here are my fees.
Here are my background
Here is an article
I wrote for the Alliance of Holistic Lawyers describing some of the
inherent difficulties lawyers face in effectively listening to their clients.
Check out my brochure.
(It is a pdf file. If you don't have Adobe Reader,
you can get it free here.)